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Twice in the Lakewood New Jersey establishment service and management no existent.I must say that we very much at one time enjoyed that particular restaurant.The wait staff, management, and chef came numerous times to please the customer. She belittled, berated them all and showed a scene.I was ready to say something to this horrible, wretched witch when my 16 year old daughter asked me to refrain.I did for her sake and then told her I would voice my concerns in a civilized manner. I do not know how you hire your employees, but whatever you are doing is awesome!
We where blown off by management as if it was no big deal ….I said , we will take desert instead and she said she would check and came back with a cheap piece of cream pie.I have eaton at a number of longhorns and never got service like this for a .00 meal. When we did I brought the three meals home The only thing that was good was the salad…. We had the the Kobe Steak and havarti sandwich and 2 sliced prime rib sandwiches……they had no flavor…tasted like they pulled it out of yesterday’s garbage and sold it to us…will never eat at this establishment again.Unfortunately my meal and my husbands meal were not up to standards according to what I am use to at longhorns. We frequently visit longhorns but this was by far the worst experience.I wanted to send the two prime rib dinners back because it had so much fat on it and we could barely taste the seasoning but my husband asked me to enjoy myself. I couldn’t finish my meal because by the time I got finished picking on the prime rib it became cold.
Reply We called in a take out order to Your River heights dr. Even with the tardy ness of the meal I still tipped the waiter $5 for the takeout.